Buy Proactiv Today for Effective Results

How do I place an order?

When you're done shopping, click "begin checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide:

• Your email address.
• Your credit or debit card billing address.
• The address you want to ship to.
• Your card type, number and expiration date.

Can I change my order during checkout?

Yes. The "review order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your card will not be charged if you do not click "complete your order."

How can I be sure my order has been received?

Once you click "complete your order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation email within approximately 24 hours. We will send you another email to notify you when your order has been processed.

Is there a way to speed up the checkout process?

Yes. Register to create an Account on our website and you can store your credit card, billing and shipping information on our secure server, so you won't have to key them in every time you checkout.

Are there other ways to place my order?

Yes. If you prefer not to order online, you may download an order form and call us with your information at 1 (888) 445-6169. You can also fax your completed order form to us at 1 (515) 284-6745, or send it via U.S. mail to:
Proactiv® Solution
P.O. Box 360619
Des Moines, IA 50336-0619 USA

If you are an ActivMember™ and require additional products, please call Customer Service at 1-800-887-2824.

I can only see the 3-Step System offering on the web. How do I see the rest of the ActivMember™ catalog?

You must be an ActivMember™ with a web account in order to see the entire catalog. If you are an ActivMember™ please click "MyAccount" at the top of your screen, enter your username and password in the fields provided and click "Sign In."

What forms of payment does Proactiv® Solution accept Online?

Proactivsolution.ca accepts the following forms of payment:

• Visa
• MasterCard

Is my credit card information secure when I buy Proactiv^® from this site?

Yes, all Guthy-Renker® sites use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.

Can I buy Proactiv^® from this site if my cookies have been disabled?

Yes, all Guthy-Renker® sites use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.

When will my card be charged?

Your credit card will not be charged until your order is shipped.

Do I have to pay Sales Tax?

Please note that since you are purchasing Proactiv^® Solution for direct import from the United States for your personal use, you agree to be responsible for any customs and/or applicable duty, taxes or any other charges imposed by the relevant authorities in Canada.

How do I know if my order has been shipped?

You will receive two emails after you have placed your order and provided us with a valid email address: The first email confirms that your order has been received (your order confirmation number will be included); this email should arrive within approximately 24 hours. The second email confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

What if an item I've ordered is out of stock?

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll email you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 887-2824 anytime with any questions about out-of-stock items.

When will I receive my ActivMember™ Catalog order?

You should expect to receive your order within 10 business days. If your order should have arrived by now, please contact us online or call 1(800) 887-2824.

How often will I receive my kit?

Every 60 days, you'll receive a 2-month supply of our 3-Step System and any additional products you've chosen. Free bonuses apply only to your first shipment. Your credit card will automatically be billed your low introductory rate, plus shipping and handling, for each additional 60-day supply. Of course, you can always speed up or slow down your shipping intervals to meet your needs. Simply log in to your online account at www.proactivsolution.ca/login or call Customer Service at 1 (800) 887-2824.

What should I do if I have not received my last shipment?

Regular shipments take approximately 2-3 weeks to arrive after their ship date. If your order is late, please contact us online or call 1-800-876-9717.

When should I expect my next shipment?

Your next system is due to arrive 2-3 weeks after the ship date. If your order should have arrived by now, please contact us online or call 1(800) 887-2824.

Where else can you purchase Proactiv^® in Canada?

You can call 1-800-887-2824 to order Proactiv® in Canada.

Proactiv^® is conveniently available at several dedicated kiosks in mall locations throughout Canada. To find a kiosk near you please refer to www.americankiosk.com.

Please check your local listings for all other Proactiv^® retailers.

What is the difference between purchasing Proactiv® on the phone or via the web compared to kiosks?

Proactiv^® is conveniently available at several dedicated kiosks in mall locations throughout Canada. Placing your order through this order line or www.proactivsolution.ca provides you with guaranteed pricing, timely replenishment of your kit at the specified address and access to exclusive offers.

Proactiv^® Solution is backed by a 60 day money-back guarantee. Just try our products for 60 days. If you're not totally satisfied with the results, simply return the bottles - even if they're empty - for a complete refund of the purchase price (less shipping and handling- if you return any shipment within 15 days of receipt, your refund will include shipping and handling).

To return your products, place the merchandise in the original package with the original invoice and send it to the address listed below. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. Postage for any returns sent to the Canada Proactiv Solution Returns Centre is the sole responsibility of the customer returning or exchanging the product. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Canada Proactiv® Solution Returns Centre
1151 Martin Grove Rd.
Rexdale, ON M9W 4W7