To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, please make sure to include the email address, name, and shipping address as you believe it appeared on the invoice. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited. All returns and exchanges should be shipped to: Proactiv 6590 Millcreek Dr. Unit 200 Mississauga, ON L5N 8B3